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Ordering & Fulfillment

13
  • How to place orders with PGPrints
  • How to import orders by CSV into App
  • Platform Label (Tiktok Label)
  • How can you remove hold time/Cooling-off?
  • Explanation for order statuses
  • How to place a sample order?
  • How to hold/unhold orders?
  • How to change shipping address of your order?
  • How to change shipping method?
  • How to cancel order?
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Integrations

5
  • Which platforms are PGPrints APP available for?
  • How to migrate campaigns?
  • How to connect/deactive/delete stores from PGPrints? (Shopify/Woocommerce)
  • How to synchronize Tracking number into Store?
  • Open API
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Mockup & Artwork Guidelines

4
  • How to use Mockup and Design template?
  • Which formats are accepted for a design file?
  • Can I fulfill orders with design files NOT as PGPrints’ standard?
  • Where you can download design template?
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Payment & Billing

8
  • Which payment methods can you use?
  • How to pay for orders?
  • Explanation for Billing
  • Which currency can you pay?
  • What kinds of additional fee and others?
  • When will orders be charged?
  • How can you see your billing statement?
  • About VIP tiers and how to get lower cost
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Shipping & Delivery

11
  • Shipping methods and delivery time
  • Shipping Fee
  • Sales Tax
  • Track Your Orders
  • How to deal with a case that your customer received a missing order?
  • How to deal with a situation: Tracking number shows delivered but your customer has not recieved the package?
  • How could you do if an order wasn’t delivered?
  • Update tracking information time
  • How long can you receive tracking number?
  • Where are orders produced and shipped from?
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Other

8
  • About producing time
  • What is PGPrints’s MOQ?
  • Must you provide both mockup image and design files (printing files)?
  • How to deal with a situation: your customer received a wrong size item?
  • How to deal with a situation: your custmer received a broken/damaged item?
  • How to deal with a situation: your customer received a wrong design item?
  • How can your customer return their order?
  • Support Script from PGPrints
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Terms & Policies

2
  • REFUND POLICY
  • RETURN AND EXCHANGE
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POLICY

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Ordering & Fulfillment
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Integrations

Shopify, WooCommerce
Amazon
Tiktok shop
PGPrints Open API

OTHER SERVICES

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PG-Law

CONTACT US

Khu VL2, TMDV, Nam Từ Liêm, Hà Nội
+84 355085496 (Ms. Christine - Mai)
Support@pgprints.io
Payments@pgcom.work
Copyright 2025 © PGPrints
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  • Products
    • Tiktok Line Products
      • Tiktok-from US
      • Tiktok-from China
    • Best seller
    • Trending
      • Christmas
      • Valentine
      • Mother’s Day
      • Father’s Day
    • All Over Print Apparel
      • Tops
      • Bottoms
      • Dresses, Sets & Cover
      • Socks
      • Swimwear
      • Underwear
    • Footwear
    • Home & Living
      • Bedding & Pillows
      • Rugs and Mats
      • Home Decor
      • Outdoor Decor
      • Kitchen & Dining
      • Light
      • Ornaments
    • Accessories
      • Bags & Wallet
      • Headwear & Masks
      • Luggage & Travel Gear
      • Phone & Electronics
      • Wall Arts
      • Watches & Jewelry
      • Other
    • Automotive
    • Drinkware
    • 2D Apparel
    • Pets
  • Pricing & Design Guide
  • Made in
    • Made in China
    • Made in Vietnam
    • Made in US
  • PG-Ads
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    • 2025 Case List
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    • 2022 Case List
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