How could you do if an order wasn’t delivered?

  • Tracking number shows ‘’undelivered/pickup’’: Your customer package is still in the post office but can not deliver. You need to find out the problem in the tracking events, tell your customer to contact with post office by themselves to check where is their package (you need to give them the phone number of post office).
  • Tracking number shows ‘’Alert’’: In this case, the package will be returned to the warehouse successfully or not. If the address is wrong, we will inform you to confirm the address and then you need to pay the resend fee.
  • Tracking number shows ‘’Expired’’: Tracking number has not been updated for a long time. We will resend or refund based on your request.


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