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Ordering & Fulfillment

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How to place orders with PGPrints
How to import orders by CSV into App
How can you remove hold time/Cooling-off?
Explanation for order statuses
How to place a sample order?
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How to add new campaigns?
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Integrations

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Which platforms are PGPrints APP available for?
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How to synchronize Tracking number into Store?
Open API

Mockup & Artwork Guidelines

4

How to use Mockup and Design template?
Which formats are accepted for a design file?
Can I fulfill orders with design files NOT as PGPrints’ standard?
Where you can download design template?

Payment & Billing

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Which payment methods can you use?
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Explanation for Billing
Which currency can you pay?
What kinds of additional fee and others?
When will orders be charged?
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About VIP tiers and how to get lower cost

Shipping & Delivery

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Shipping methods and delivery time
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Update tracking information time
How long can you receive tracking number?
Where are orders produced and shipped from?
What areas can PGPrints ship orders to?

Other

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About producing time
What is PGPrints’s MOQ?
Must you provide both mockup image and design files (printing files)?
How to deal with a situation: your customer received a wrong size item?
How to deal with a situation: your custmer received a broken/damaged item?
How to deal with a situation: your customer received a wrong design item?
How can your customer return their order?
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Mockup & Artwork Guidelines
Which formats are accepted for a design file?

Which formats are accepted for a design file?

Images should be in TIFF, JPEG or PNG format.

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Updated on April 22, 2023

How to use Mockup and Design template?Can I fulfill orders with design files NOT as PGPrints’ standard?

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