How to deal with a situation: your custmer received a broken/damaged item?

Firstly, you need to ask your customer for some picture as a proof, which include: picture of the broken item, and picture of shipping label.

Then, we will check your proof, if it’s broken, we will resend or refund depend on your requirement.

Note: with shoe problems, we can only accept to process a replacement or refund, if you lodge a complaint in 1 month after your customer receive package.

TO BE ELIGIBLE FOR A REFUND/REPLACEMENT, PLEASE MAKE SURE THAT the product was received in the last 7 days for ones shipped from Vietnam/US or 15 days for ones shipped from China. #