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Ordering & Fulfillment

13

How to place orders with PGPrints
How to import orders by CSV into App
Platform Label (Tiktok Label)
How can you remove hold time/Cooling-off?
Explanation for order statuses
How to place a sample order?
How to hold/unhold orders?
How to change shipping address of your order?
How to change shipping method?
How to cancel order?
How to edit/delete campaigns?
How to add new campaigns?
How to fulfill CSV through email?

Integrations

6

Amazon integrations
Which platforms are PGPrints APP available for?
How to migrate campaigns?
How to connect/deactive/delete stores from PGPrints? (Shopify/Woocommerce)
How to synchronize Tracking number into Store?
Open API

Mockup & Artwork Guidelines

5

How to use Mockup and Design template?
Which formats are accepted for a design file?
Can I fulfill orders with design files NOT as PGPrints’ standard?
Where you can download design template?
Must you provide both mockup image and design files (printing files)?

Payment & Billing

7

How to pay for orders?
Explanation for Billing
Which currency can you pay?
What kinds of additional fee and others?
When will orders be charged?
How can you see your billing statement?
About VIP tiers and how to get lower cost

Shipping & Delivery

11

Shipping methods and delivery time
Shipping Fee
Sales Tax
Track Your Orders
How to deal with a case that your customer received a missing order?
How to deal with a situation: Tracking number shows delivered but your customer has not recieved the package?
How could you do if an order wasn’t delivered?
Update tracking information time
How long can you receive tracking number?
Where are orders produced and shipped from?
What areas can PGPrints ship orders to?

Other

7

Support Script from PGPrints
How to deal with a situation: your customer received a wrong design item?
How to deal with a situation: your custmer received a broken/damaged item?
How to deal with a situation: your customer received a wrong size item?
What is PGPrints’s MOQ?
About producing time
How can your customer return their order?

Terms & Policies

2

REFUND POLICY
RETURN AND EXCHANGE

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A01-L25 An Vượng Villa, Dương Nội, Hà Đông, Hà Nội

+84 355085496 (Ms. Christine - Mai)

Support@pgprints.io

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