RETURN AND EXCHANGE

PGPrints works hard to ensure that all our products are printed to high-quality standards & shipped on time and accurately.

Read First: (Below is few reasons you can’t return your item and cancel your order)
You have chosen the wrong size, wrong color and wrong type of item.
The image quality is considered good.

The Process Of Operating System

Step 1: Customer place order
Step 2: Our process order and printing (varies on each products)
Step 3: Packing goods and delivery to the customer by each carrier (shipping time varies on each shipping classes/carriers)

CAN I CANCEL MY ORDER?

You can cancel free if the order is not paid yet. If it’s paid already, kindly contact support and we will check if it’s possible to be cancelled

NOTE: We are unable to cancel orders once an offer has closed and the printing process has commenced.

The production process starts quickly, but we’ll do our best to accommodate any changes to your order before it starts being made. For any changes, send us a note before production starts at Support@pgprints.io or contact directly to our support team. Be sure to include your order number and details on the change to expedite processing it for you.

Returns

Since your product is custom printed just for you, we do not take returns. Please send us a photograph or a video showing the specific problem with the product and include the order number. As soon as we have confirmed it, we will issue you a refund or a replacement.

WHEN CAN I REQUEST A REPLACEMENT ITEM?

Each product has to be inspected carefully before delivered. But mistakes are inevitable and to make sure that all customers are satisfied, we offer replacement items for any of the following reasons:

• The product itself is flawed.
• The quality of the printing is poor (not because of low quality printing files).
• The final product is materially different than the design presented on our website.
• The following information of the product is not the same as the order: type, size, color, printing content.

CAN I EXCHANGE FOR SWITCHING TYPE/SIZE/COLOR OF THE PRODUCT?

For print-on-demand products, we do not accept an exchange since it’s onle made for you with your design